Refund policy
Refund & Returns Policy
Not right for you? You're covered by our 30-day return promise — plus your full UK statutory rights.
↩️ How to Return an Item — 4 Simple Steps
⚠️ Items sent back without first requesting a return will not be accepted.
✅ Return Conditions
To be eligible for a return, your item must be:
- In the same condition you received it — unused and unopened
- With its original seal intact and in its original packaging
- Accompanied by your receipt or proof of purchase (your order confirmation email is fine)
📦 Damaged, Defective or Wrong Items
Please inspect your order on arrival. If your item is defective, damaged in transit, or you received the wrong product, contact us immediately at info@peakspurity.co.uk with a photo and your order number. We'll make it right with a replacement or full refund at no cost to you.
🚫 Non-Returnable Items
For health and hygiene reasons, we can't accept returns of consumable supplements that have been opened or unsealed, unless faulty. We also can't accept returns on sale items or gift cards. Unsure whether your item qualifies? Just ask.
🔁 Exchanges
The fastest way to get the product you want is to return the item you have and place a new order once your return is accepted.
⚖️ Your Statutory Rights (UK)
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to cancel an online order within 14 days of receiving it, for any reason.
🇪🇺 EU Orders — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The same return conditions above apply.
💬 Returns FAQs
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@peakspurity.co.uk. Please note that returns will need to be sent to the following address: 7B Chiswell Court, Sandown Road, Watford, WD24 7PJ.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@peakspurity.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@peakspurity.co.uk.